At the VSCAN we are committed to the health and safety of our clients, their pets, and our hospital team members. As such, we are closely monitoring the developing COVID-19 crisis. 

At this time, our goal is to continue to provide Neurology services for pets in the Ottawa and surrounding areas.  Therefore, we are modifying our processes to help keep both our clients and hospital teams healthy and safe. We are following the best information being provided by public health and veterinary authorities and will continue to make adjustments in response to further developments. 

Effective March 24/2020 we will be implementing a “closed door” policy.              

We are still open, but our doors will be locked. Clients will no longer be permitted to come into the clinic.  Patients are still welcome!

For Appointments and Rechecks

  • When you arrive at the hospital, please stay in your vehicle and call 613-748-0364

  • One of our team members will give you complete instructions and meet you at our front door to collect your pet

  • Please have your phone with you

  • A Technician will call you to obtain your pet’s history  

  • Remain in your vehicle and one of our Veterinarians will call you for a consultation over the phone after their neurological examination with their findings and recommendations for procedures or diagnostics – Note – only those approved by you will be performed 

  • Payment may be made over the phone by credit card or e-transfer

  • Your pet will be returned to you at the front door with any medications or information

For Medication Pickups

  • Call 613-748-0364, email, or fill out the online form for a refill of your pet’s prescription

  • We will inform you of the process for pickup

  • Payment may be made over the phone by credit card or e-transfer

1155 Lola Street #203, Ottawa, ON K1K 4C1    613-748-0364